OSDH Introduces New Self-Serve Case Investigation Portal

(OKLAHOMA CITY, Okla.) The Oklahoma State Department of Health (OSDH) is shifting focus from its current system of COVID-19 case investigation, to a self-serve approach where the public can quickly receive test results via text, and conduct their own case investigations and contact tracing through an online portal.  

The new OSDHCI (OSDH Case Investigation) system is scheduled to launch on Nov. 1.   

“We are empowering Oklahoma citizens with the tools, information and resources they need to quickly and efficiently know whether or not they have a COVID-19 infection, and take personal responsibility for any necessary measures to ensure the safety of those around themthrough a self-directed, automated case investigation,” said Keith Reed, MPH, Interim Commissioner of Health. “We’re utilizing technology to transition into a new system that can be sustained long-term as case numbers continue to drop and COVID-19 surveillance moves from pandemic response to an endemic environment.” 

Public health workers will still be available to answer any questions and help with reported outbreaks. 

When a person receives a COVID-19 test, they provide basic information including their phone number. If the provided phone number is a cell phone, the person will receive a text message from (866) 730-6849 prompting them to follow a link to receive their test results.  

Sample text message: [Client initials]: The OK State Dept of Health would like to contact you regarding your health. I give consent to receive text messages from OSDH. I understand that the information I provide is voluntary. For more information, visit https://oklahoma.gov/COVID19.html. Please reply Yes or No.   

The link will take them to a page where they will enter first and last name, date of birth and phone number, and verify they are authorized to view the lab results. Then they will be directed to a page with their COVID-19 test results. 

The system will then allow the user to create an account where they can complete their own case investigation, add anyone they interacted with during their infectious period and download letters they may need to provide to their employer or school.  

The Oklahoma COVID-19 Record Portal can be accessedon any device at covid19portal.health.ok.gov, but a cell phone will be needed to receive a one-time password as part of the initial registration process.